Terms and conditions

Soutikuna does not provide any medical advice, the descriptions of our products are based on comments and / or studies carried out, We are not responsible for any other use.

By using this website and placing an order, you certify that you are at least 18 years of age.

Soutikuna does not confirm that our products are suitable to treat any disease, diagnose a disease, cure or prevent certain diseases.

The use of this site is subject to the conditions set out below, whether for historical, scientific and / or educational purposes.

When making the purchase you must enter your full name, correct shipping address, zip code and telephone number. We are not responsible for delivery problems due to incorrect data.

We make our products available for the sole purpose of educating consumers about the ethnographic and botanical value and interest of our products. Our products are not intended for human, animal or cosmetic consumption and we assume no responsibility for individual use. We maintain strict standards to identify and supply products of the highest quality from the purest sources, however, we assume no responsibility for the results of experimentation and use.

By making a purchase in the Soutikuna virtual store, you accept the following shipping terms and conditions. Please read them carefully before making your purchase.

Shipping Costs:

  • Shipping costs will be detailed during the checkout process.
  • We may offer free shipping promotions in certain circumstances, which will be clearly specified.

Delivery Areas:

  • We ship to addresses within your country. Check availability before making your purchase.
  • We do not ship to PO boxes.

Delivery Times:

  • Delivery time estimates will be provided during the purchasing process, and products arrive within an approximate of 15 to 20 business days after your purchase.
  • We strive to meet delivery times, but please note that certain external factors may affect them.

  Shipping process:

  • Orders will be processed in a maximum of 3 business days.
  • We use reliable courier services. A tracking number will be provided once the order has been shipped.

Shipping Address:

  • It is the customer’s responsibility to provide an accurate and complete shipping address during the purchasing process.
  • We are not responsible for orders delivered incorrectly due to incorrect shipping information provided by the customer.

Shipping insurance:

  • We offer shipping insurance options. Consult during the purchasing process.
  • In the event of damage or loss during shipping, follow our claim procedures detailed in our returns policy.

Package Reception:

  • The customer must be available to receive the package at the specified address during the estimated delivery time.
  • If the customer is not available, additional delivery attempts will be made or instructions for picking up the package will be provided.

  Returns and Refunds:

  • Please see our returns policy for information on how to return products and request refunds related to shipping.

Force Majeure:

  • We are not responsible for delivery delays caused by force majeure events, such as natural disasters, strikes, etc.

Communication:

  • We will inform you about the status of your order through the email address provided during the purchase.
  • Report any shipping-related issues to our customer service team.

Changes to Shipping Terms:

  • We reserve the right to make changes to these shipping terms and conditions. Changes will be notified to customers in a timely manner.

Thank you for choosing Soutikuna. If you have any questions or concerns, please do not hesitate to contact our customer service team.